Complaints
How to Register a Complaint
If you wish to register a complaint, please contact us in the first instance either by email a [email protected], by telephone on 01376 311491, or by writing to:
Office F5, The Plaza, Rutherford Park, Braintree, CM77 7AU.
Internal Complaints Handling Procedure
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
Escalating Your Complaint
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. You can contact them via their website at www.financial-ombudsman.org.uk or by telephone on 0800 023 4567.
About the Financial Ombudsman Service
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services.